Crew & GuestGuestTroubleshoot Guest Issues

import { Callout } from ‘nextra/components’

Troubleshoot Guest Issues

Goal: Check the most common reasons why guest records, sections, statuses, or actions do not appear as expected.

Start with the basics

Before editing a guest record, check:

  • The correct yacht is selected.
  • No unexpected table filter is active.
  • The list has been refreshed.
  • You are signed in with the correct account.
  • Your profile includes access to the Guests area.

[PLACEHOLDER: screenshot - Guests list showing yacht selector and active filters]

I cannot find a guest

Check:

  • Use All instead of a narrower quick filter.
  • Check Archived if the guest may have been archived.
  • Clear search text and column filters.
  • Confirm that the correct yacht is selected.
  • Ask your administrator to confirm your access if the record still does not appear.

The guest is not shown as on board or on trip

Check:

  • Whether a boarding schedule exists.
  • Whether the boarding dates are correct.
  • Whether the schedule is active.
  • Whether the current yacht and trip context are the expected ones.

A section is missing

Sections can be hidden because your profile does not include access to that area.

Common examples include:

  • Documents or attachments.
  • Guest contacts.
  • Medical information.
  • Preference details.
A missing section usually means the information is not available to your profile. It does not always mean the guest record is incomplete.

A button is disabled

Buttons can be disabled when:

  • No row is selected.
  • The selected guest does not support the action.
  • Required dates or boarding information are missing.
  • The record is read-only for your profile.
  • The current guest state does not allow the action.

What to send when asking for help

Include:

  • Yacht name.
  • Guest name.
  • Page or section you are using.
  • Action you expected.
  • What you actually see.
  • Whether filters are active.

Do not send passwords, passport scans, medical details, or private guest preferences in support messages unless your internal process allows it.

Result

You can identify common guest-record issues before escalating: wrong yacht, active filters, archived status, missing boarding schedule, limited permissions, hidden sections, or read-only records.

Related guides

Guest BoardingArchive or Restore Guests