import { Callout, Steps } from ‘nextra/components’

Disable or Reset a User

Goal: Disable a user account or trigger a password reset when access needs to be changed.

Before you start

The user must already exist.
You must have permission to manage users.
Confirm whether the issue requires disabling the account, resetting the password, or changing profiles instead.

[PLACEHOLDER: screenshot - User detail settings section showing enable/disable and reset password actions]

### Open the user

Open Administration, then Users, and select the user.

Go to the settings section of the user detail page.

Use the account status action shown for the user.

Wait for confirmation and refresh the user detail if needed.

### Open the user settings

Open the user detail page and go to settings.

Use the reset password action.

Ask the user to follow the password reset process defined by your organisation.

If a user can sign in but cannot see a page, changing profiles or yacht access is usually more appropriate than resetting the password.

The user account is disabled, enabled, or prepared for password reset according to the action you selected.